Frequently Asked Questions (FAQ)

Here you will find answers to the most commonly asked questions about SNØ.

SNØ passes and membership

What is included in a membership at SNØ?

Membership gives you access to the snow zone - every day, year round. You also get access to the changing rooms and a locker on the 1st floor.

You decide whether you want to have access to the cross-country track or the alpine slopes and the park, or both.

You also get a number of benefits as a member at SNØ. Read more about these here

What are the prices for passes/memberships?

Find prices for passes and memberships here.

How do I buy a SNØ pass or membership at SNØ?

To get access to SNØ, you have to register here before you can buy your SNØ pass. When you have purchased the pass, you will see a QR code that you scan in at the turnstiles to the snow zone.

Where do I find my SNØpass?

Once purchased, you will find your access pass to SNØ by logging in here and clicking 'My SNØ'. Your SNØ pass has a QR code that you use to scan in to the snow zone.

Is EVO fitness center included in the SNØ membership?

No, access to EVO fitness center is not included in the SNØ membership. It must be purchased separately.

Can I transfer a membership or SNØ pass to someone else?

It is possible to transfer your membership or SNØ pass to someone else. Follow these steps:

Go to 'My SNØ'
Select the pass you want to transfer and click 'give away the pass/give access'
You will now get a code to forward to the recipient
The recipient must register/log in here
The recipient then needs to go to 'My SNØ' and enter the code under 'use code'

When this is done, the pass is transferred.

*A SNØ pass can only be transferred after purchase and before use. The pass cannot be transferred once it has been used/activated. Once activated, it can only be used by the person who activated it.

I entered the wrong name when I purchased my membership. How can I change it?

If you have entered the wrong name for your membership, you can change it by doing the following:

Log in here
Go to 'My SNØ' and click 'view details'
Click 'give access'
On this page you can change the name of the membership

*The name cannot be changed after the membership has been used/activated.

Do you accept accompanying person certificates?

Those in need of an accompanying person will have to pay for their own entrance, while the companion enters for free. The staff at SNØ will assist you at the entrance.

Parking

Where can I park at SNØ?

The primary car park for SNØ is the car park. You can also use the parking lot on the north side of Skeidarbygget (Luhrtoppen).

Gift cards

Can I purchase a gift card for SNØ?

You can purchase gift cards here. Choose the amount of your choice. Gift cards can be used to buy all passes, courses and add-on products on snooslo.no. You can also purchase physical gift cards in the reception at SNØ. Read more about gift cards for SNØ here.

I have received a SNØ gift card. How do I use it?

You can use your gift card by doing the following;

See snooslo.no and select the pass or course of your choice
Upon payment, enter your gift card code under "gift card"

If you do not use the full amount of the gift card, the remaining amount will be saved on your user on My SNØ.

Storage

Where can I keep my things while I am on the slopes?

We have changing rooms with lockers on the 1st floor that you can use for free if you have a valid SNØ pass. Use the QR code to receive your locker assignment, and to open/close it throughout your visit.

You can also use the changing rooms on the 4th floor, with showers and lockers, for a fee. Remember that with these lockers you need to bring your own padlock.

Opening hours

What are the opening hours at SNØ?

You can find all opening hours here.

Courses and private lessons

What courses do you offer at SNØ?

We offer courses for all levels in alpine, cross-country, snowboard and freeski at SNØ. You can see course descriptions and content for all our courses here.

How do I know what level to sign up for?

The courses at SNØ is divided into levels 1-4. Read more about the different levels here.

What do I need to know before attending a course at SNØ?

We have collected all the most frequently asked question we receive from our course participants and their parents here.

How do I book a private lession?

Private lessons can be booked on our website here. If you have any questions related to private lessons, you can email kontakt@snooslo.no.

Teams and clubs

How do we book lanes at SNØ?

Teams and clubs must book online before they arrive at SNØ. Look here for information about how to book lanes.

What times will there be clubs and teams in the racing hill?

We try to avoid allowing bookings from clubs and teams during normal opening hours on weekends, and on ohter times on weekdays where many other visitors are using the slopes. See a complete overview over when we allow bookings here.

The snow zone

What should I wear at SNØ?

The snow zone has a steady temperature of about -4 degrees Celcius. We strongly recommend warm clothing, wool and helmets. If you don't have appropriate clothing or equipment, it can be rented or purchased at Sport 1 on-site.

Is there an age limit for the snow zone?

Children below 6 must be accompanied by an adult. Children under 140 cm (4ft 7") must also be accompanied by an adult when using the chairlift.

What kind of ski wax should I use at SNØ?

The temperature is between -2 to -4 degrees Celcius. Pick a ski wax for these conditions. At Sport 1 Snø, you can both purchase ski wax and ask for advice.

If you have base binder wax that is heated on the skis, we recommend VP50, VP55 and VP60 based on how much grip you wish to have. Our tip is to apply 2-3 layers to optimize your grip.

If you have not waxed the skis beforehand with base binder, you can still use the above ski wax, but there is a risk you will experience wear on the wax and will have to re-apply multiple times. Alternatively, you can use VP65 which is a soft wax that normally provides good grip in these conditions. Klister is not allowed.

What kind of lifts are there at SNØ?

We have a 4-seater chairlift that will take you to the top of the slopes. In addition, we have a disc lift and a Magic Carpet in the beginners area.

Can I go sledding at SNØ?

It is not possible to go sledding at SNØ unless we arrange specific events where it is permitted. This is because we must ensure the safety of all guests and appropriately prepare space in the facility.

Facilities

Can I buy food at SNØ?

Yes. Wall-to-wall with the snow zone, you will find a number of cafés and restaurants that you can enjoy without purchasing a SNØ pass.

Can I rent skis at SNØ?

Yes. You can rent alpine skis, cross-country skis, snowboards, clothing and more at our ski rent on the 1st floor.

I forgot/lost something at SNØ, what do I do?

Lost and forgotten items can be picked up during opening hours. Approach the staff on the 1st floor or contact us at kontakt@snooslo.no, and we will do our best to help you.

*Forgotten/lost items are kept for 2 weeks.

How big is the arena?

The snow zone is 36,000 sq/m and the warm section with shops, a fitness center, restaurants and other services is 12,500 sq/m.

Environment

How does SNØ affect the environment?

SNØ is a plus building that produces more energy than it uses. You can read more about how SNØ affects the environment here.

Didn't find what you were looking for?

Send us an e-mail at kontakt@snooslo.no or call us on +47 916 31 490.